Things That You Should Do When You Are Misled Or Overcharged
Have you ever experienced being charged by a premium rate service where you didn’t even avail for one? Or have you tried being charged higher than your usual rate? Did you feel that you were given false or limited information? Well, this article will inform you on what you should do if ever one of these things happens to you.
International premium rate numbers are known for charging higher rates compared to regular calls or texts. They use numbers starting with 09 to gain revenue from callers who avails their services that are coming from information providers.
Premium numbers provider gives out services like joke lines, vote lines, horoscopes, etc. to callers who pays with their bills to avail the said services. The revenue is then parted to three parties that are involved with this kind of business, the information provider, service provider and the telephone marketer.
To get a premium rate number in Philippines, consumers usually buy SIM cards from telephone marketers themselves. They are then given information about the services that are available anytime if they wish to use it.
Things that you should doIf you think that you were misled or overcharged by a service, here are some things that you could do:1. Check your rights from the telephone marketers and see if the service provider has violated it.2. Call your local telephone marketer for help and explain to them your situation, see more here. They will then explain to you your subscription and the rate of charge by using the service.3. Ask directly the service provider. Telephone marketers usually have their numbers listed if ever customers would like to contact them.
If you have finalized that you were really misled or overcharged, then you can make a complaint against the premium rates provider. Here’s how to do it:• Call the telephone marketer and let them handle the situation.• If you were not satisfied with the service of the telephone marketer, go to your local Communication Ombudsman Services to complain about the international premium rate numbers that contacted you.If you get a get a premium rate number in Philippines, then you should contact Communication Ombudsman Services who are the authorized people by the government to ensure that no rights were violated. They help customers and providers to resolve any disputes and get everything together.Always look out for scams that are intentionally sent by some service providers. Make sure that you do not use any service that does not explain thoroughly the subscription time span and the rate of their charges.